RETURN POLICY
Return & Refund Policy
Vellora
Order Confirmation & Policy Agreement
When you place an order with Vellora, you confirm that you have read and accepted the terms of this Return & Refund Policy.
By completing your purchase, you acknowledge that:
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You understand the return conditions and applicable timeframes.
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You agree to follow the return process described below.
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In the event of a payment dispute or chargeback, Vellora may provide relevant order information, tracking records, and customer communications to the payment provider as supporting documentation.
Returns
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the requirements below.
Return Conditions
To qualify for a return:
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The product must be unused, unworn, and unwashed.
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The item must be in its original condition and packaging.
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The product must not have been damaged or altered after delivery.
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Customers are responsible for the cost of returning an item unless the item was received damaged, defective, or incorrect.
Once your return reaches us, it will normally be reviewed and processed within 7 business days.
Vellora reserves the right to reject a return if the item shows signs of use, excessive wear, misuse, damage, or other conditions that were not present when the product was delivered.
How to Request a Return
To start a return, please contact our customer support team at:
Your email should include:
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Your order number.
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Your full name.
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The reason for the return.
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Your shipping address.
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Photos of the product where relevant, particularly if the item is damaged or defective.
Please wait for our return instructions and approval before sending anything back.
Do not send a product to an address without receiving return instructions from Vellora first. Unauthorised returns may not be accepted.
We recommend using a tracked shipping service and keeping your shipping receipt until your return has been fully processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 2 days of delivery at:
Please provide:
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Your order number.
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A brief explanation of the problem.
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Clear photos or a short video showing the issue.
After reviewing your request, Vellora may provide an appropriate solution, which can include a replacement, refund, or another remedy depending on the circumstances and applicable consumer rights.
Where a replacement is approved, processing may generally take 7–14 business days, depending on availability and shipping times.
Lost or Unclaimed Orders
If your package appears to have been lost during transit, please contact us with your order number and tracking information.
We will review the shipment details and, where appropriate, assist with the relevant delivery carrier's claim process.
If the package is officially confirmed as lost, Vellora may arrange a replacement or refund, subject to the circumstances of the order.
If an order is returned because the customer provided an incorrect or incomplete delivery address, refused the package, or failed to collect it, additional shipping or handling costs may apply where permitted by law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Cancellation requests can only be processed before the order has been dispatched.
Once an order has been shipped, it cannot normally be cancelled during transit. In such cases, you may request a return after receiving the package, subject to the terms of this policy and applicable consumer protection laws.
Nothing in this policy limits any mandatory cancellation, withdrawal, refund, or other consumer rights that apply to you under applicable law.
Chargebacks & Payment Disputes
If you experience an issue with your purchase, we encourage you to contact Vellora first so that we can work with you toward a fair resolution.
If a payment dispute or chargeback is submitted, Vellora may provide the relevant payment provider with documentation relating to the transaction, which may include:
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Order confirmation details.
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Shipping and tracking information.
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Delivery information.
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Customer support correspondence.
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Photos or other information submitted regarding the order.
We encourage customers to contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue.
Important Information
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Return requests must be approved before products are sent back.
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Return shipping costs are generally the responsibility of the customer unless the return is required because of an error on our part or applicable law provides otherwise.
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Vellora is not responsible for delays caused by shipping carriers, customs procedures, or circumstances outside our reasonable control.
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Products that have been used, washed, damaged, or returned in an unsuitable condition may not qualify for a voluntary return.
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Hygiene-sensitive products may be subject to additional return restrictions where permitted by applicable law.
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Any mandatory consumer rights that apply under local law remain unaffected by this policy.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact Vellora Customer Support:
Email: julian.cools24@gmail.com
We are always happy to assist and will do our best to resolve your request as quickly and fairly as possible.
Vellora
Customer Support