SHIPPING POLICY
Shipping Policy
Vellora
Order Processing
At Vellora, we carefully process every order to ensure your items are prepared correctly before shipment.
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Orders are usually processed within 1–3 business days.
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Orders placed during weekends or public holidays will be processed on the following business day.
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Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery Times
Our estimated standard delivery time is 5–15 business days, depending on your destination.
We work with international shipping partners to help ensure your order reaches you safely and efficiently.
Please understand that delivery times are estimates and may be affected by factors such as customs procedures, courier delays, public holidays, seasonal demand, or unexpected shipping disruptions.
Shipping Costs
Free standard shipping is available on all Vellora orders, with no minimum purchase requirement.
You will not be charged an additional standard shipping fee at checkout for eligible orders.
Placing an Order
To place an order with Vellora:
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Choose the product you would like to purchase and add it to your shopping cart.
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Proceed to checkout and enter your delivery information carefully.
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Select your preferred payment method and complete your purchase through our secure checkout.
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After your payment has been successfully completed, you will receive an order confirmation by email.
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Once your order has been dispatched, tracking information will be sent to you.
Please make sure your shipping address and contact details are correct before completing your order.
Tracking Your Order
After your order has been shipped, you will receive tracking information by email.
Tracking updates may take some time to appear after the package has been handed over to the shipping carrier. If your tracking information does not update immediately, please allow a little additional time for the carrier's system to update.
Delivery Delays
Although we work to keep deliveries within the estimated timeframe, circumstances outside our control may occasionally cause delays.
These may include:
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Customs inspections or clearance procedures.
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Courier or transportation delays.
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Public holidays.
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High shipping volumes during promotional or seasonal periods.
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Weather conditions.
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Unexpected international shipping disruptions.
Vellora cannot guarantee a specific delivery date when delays are caused by third-party carriers or circumstances outside our reasonable control.
If your order is delayed, our Customer Support team will be happy to help you check the available tracking information and provide assistance where possible.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed once an order has already been processed or shipped.
Contact Us
If you have questions about your order, shipping status, or delivery, please contact our Customer Support team:
Email: julian.cools24@gmail.com
We are always happy to assist you with your order.
Vellora
Customer Support