TERMS & CONDITIONS

Vellora

1. About These Terms

Welcome to Vellora. These Terms & Conditions explain the rules that apply when you visit our website, browse our products, or place an order with us.

By accessing or using the Vellora website, you agree to comply with these Terms as well as any other policies or guidelines made available on our website.

If you do not agree with these Terms, please do not use our website or place an order through our store.

Vellora may revise these Terms from time to time. Any updated version will be published on this page, and your continued use of the website after changes are posted means that you accept the updated Terms.

2. Website Use & Customer Eligibility

By using our website, you confirm that you are legally permitted to enter into agreements in your country of residence or that you are using the website with the involvement and consent of a parent or legal guardian where required.

You agree to use Vellora's website only for legitimate purposes.

You must not use our website to:

  • Break or circumvent applicable laws or regulations.

  • Violate the rights of another person or business.

  • Attempt to gain unauthorised access to our systems.

  • Upload or distribute viruses, malware, or other harmful material.

  • Interfere with the normal operation or security of the website.

We may restrict or suspend access to the website where we reasonably believe these Terms have been violated.

3. Our Right to Manage the Service

Vellora reserves the right to refuse, limit, or cancel service or orders where permitted by applicable law.

You may not reproduce, copy, modify, distribute, resell, or commercially exploit any part of our website, content, branding, or services without our prior written permission.

We use appropriate security measures to help protect information transmitted through our online checkout.

4. Products, Descriptions & Prices

We make reasonable efforts to ensure that product descriptions, photographs, measurements, availability, and prices displayed on our website are accurate.

However, please note that:

  • Product colours may appear slightly different depending on your screen or device.

  • Product availability can change without prior notice.

  • Prices may be updated at any time.

  • We may modify, replace, or discontinue products when necessary.

We reserve the right to correct pricing, description, availability, or other product information if an error is discovered.

Placing an order does not automatically mean that Vellora has accepted it. Your order request will be reviewed and processed before the purchase contract is considered confirmed, subject to applicable law.

Nothing in these Terms removes or restricts any statutory consumer rights that apply to you.

5. Orders & Payments

When you place an order, you agree to provide complete and accurate information required to process your purchase.

We may decline or cancel an order where permitted by law, including circumstances involving:

  • Incorrect or incomplete information.

  • Suspected fraudulent activity.

  • Unauthorised payment activity.

  • Product availability issues.

  • Pricing or listing errors.

  • Unusually large quantities that appear intended for unauthorised resale.

If an order is cancelled after payment has been received, any applicable refund will be handled according to our refund procedures and applicable law.

6. Shipping, Delivery & Customs

Orders are prepared and shipped through our fulfillment and delivery partners.

Estimated delivery times are provided for guidance and may vary depending on the destination, carrier, customs procedures, public holidays, seasonal demand, and other circumstances outside our reasonable control.

Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

For more information about delivery, please review our Shipping Policy.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before purchasing to understand the applicable return process, conditions, and timeframes.

Nothing in our return policy is intended to remove any mandatory rights you may have under applicable consumer protection legislation.

8. Third-Party Services & Websites

Our website may contain links, features, or services provided by third parties.

Vellora does not control third-party websites or services and is not responsible for their content, availability, policies, or practices.

If you choose to use a third-party service, you do so subject to that provider's own terms and conditions.

9. Customer Reviews, Feedback & Submissions

If you voluntarily send us feedback, reviews, suggestions, photographs, comments, or other content, you confirm that you have the right to provide that material to us.

By submitting content to Vellora, you grant us permission to use it for legitimate business and promotional purposes where permitted by law.

You must not submit content that:

  • Is unlawful, threatening, abusive, or defamatory.

  • Infringes another person's intellectual property or privacy rights.

  • Contains malicious software.

  • Is fraudulent or misleading.

  • Violates applicable laws or regulations.

We reserve the right to remove or decline submitted content that violates these requirements.

10. Personal Data

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and processed as described in that policy.

11. Website Errors & Corrections

Although we make reasonable efforts to keep our website accurate, occasional errors may occur.

These may relate to:

  • Product descriptions.

  • Prices.

  • Availability.

  • Promotions.

  • Product images.

  • Shipping information.

If an error is identified, Vellora may correct the information and, where legally permitted, cancel or adjust an affected order.

We will take reasonable steps to notify customers where an order is materially affected.

12. Restricted Activities

You may not use the Vellora website to:

  • Conduct fraudulent or unlawful activities.

  • Attempt to interfere with website security.

  • Upload harmful or malicious software.

  • Scrape or collect website data through unauthorised methods.

  • Send spam or phishing communications.

  • Collect another person's personal information without appropriate permission.

  • Harass, threaten, or discriminate against others.

  • Violate intellectual property rights.

  • Circumvent security or access controls.

Any serious or repeated violation may result in suspension or termination of access.

13. Disclaimer & Liability

We aim to keep Vellora available, secure, and reliable, but we cannot guarantee that the website will always operate without interruptions, errors, or temporary unavailability.

To the fullest extent permitted by applicable law, Vellora will not be responsible for indirect or consequential losses arising from the use of our website or services.

This may include loss of profits, revenue, business opportunities, or data where such exclusions are legally permitted.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Responsibility for Violations

If your unlawful actions, misuse of our website, or violation of these Terms causes Vellora to face a legitimate claim, loss, or expense, you may be responsible for those consequences to the extent permitted by applicable law.

15. If Part of These Terms Is Invalid

If a court or competent authority determines that any part of these Terms is invalid, unlawful, or unenforceable, that particular provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply.

16. Suspension or Termination

These Terms remain in effect while you use our website or services.

Vellora may suspend or restrict access where permitted by law if a user violates these Terms or uses the website in a harmful, fraudulent, or unlawful manner.

Any rights or obligations that are intended to continue after termination will remain effective.

17. Applicable Law

These Terms are intended to be interpreted in accordance with the applicable laws of the Netherlands, subject to any mandatory consumer protection laws that may apply based on the customer's country of residence.

Where applicable, consumers retain any mandatory rights granted to them by the laws of their jurisdiction.

18. Updates to These Terms

Vellora may update these Terms when necessary to reflect changes to our services, business practices, legal requirements, or website functionality.

The latest version will be published on this page.

We recommend checking this page periodically for updates.

19. Contact Vellora

If you have questions about these Terms & Conditions, please contact our Customer Support team:

Vellora
Email: info@vellora-online.org

We will be happy to assist with any questions regarding our website, products, orders, or policies.